The Elmwood Group Digitizes Communications, Pivots to the Cloud.

The Problem The Solution The Result

Testimonial

''When Denise from Office Interiors introduced us to the Avaya Cloud Office, the concept was new to us, but we liked the predictable cost, reliability and all the features in one single solution.''

''The quality of support we got – and still get – from Office Interiors is very well received, and the TCO was less than what we were paying to run our legacy phone system.''

At a Glance

The Elmwood Group's legacy in-store server and Panasonic phone system were over 20 years old and had limited functionality, with nothing more sophisticated than an on-hold button. They were conscious of the age of the phones and wanted more flexibility and scalability to take their business into the digital age.

Despite experiencing consistent growth and expansion, the process of connecting various locations internally or from the stores to the warehouses had progressively become more time-consuming. This led to delays in providing customers with prompt responses. The team not only needed a more sophisticated telephone system but they also required reliable wireless connectivity in all their seven branches.

The Problem

Lack of Resilience, Risk of Downtime.

Their legacy phone system was reaching the end of life, and had limited functionality.
They needed a reliable communications platform across multiple locations.
They had a lean IT team that needed more time to focus on higher-priority initiatives.
They were faced with additional costs and the IT burden of having to maintain hardware and licensing.
The lack of central management with their legacy phone system was making it difficult to oversee and maintain operations efficiently across their locations.

The Solution

A Flexible, Cloud-Based Solution.

The transition from a legacy phone system to a flexible, feature-rich, cloud-based solution that enables calls, messaging, meetings, and more collaboration.
They enjoyed an intuitive admin interface that made it easier for IT to get work done.
This reduced the need for technicians to intervene, cutting down on service costs.
They experienced significant cost savings with a flexible monthly subscription model.

The Result

Always on, Dependable Customer Support.

They noticed a boost in brand reputation with always-on, dependable customer support.
They gained the ability to independently manage changes like adding new team members and customizing settings, reducing the need for technicians to visit their site and significantly lowering service costs.
Their calls are now transferrable over the cloud between sites, improving communication speed and ease.
Their telecoms requirements have been future-proofed with a hosted phone system, allowing for a straight-forward addition of more handsets as needed.
The Avaya phones offer paperless buttons with self-labelling keys, ensuring up-to-date functionality.
They are happy to have Office Interiors support their Avaya Phone System, managing remote moves, adds, and changes through remote access.